Cognitive Connect: Harnessing AI Agents for Seamless Customer Experience and Support Automation

##plugins.themes.academic_pro.article.main##

Saif Ali

Abstract

As digital transformation accelerates, enterprises are increasingly leveraging Artificial Intelligence (AI) to enhance customer engagement and streamline support processes. This paper introduces Cognitive Connect, a framework that embodies the integration of AI agents for delivering seamless customer experiences and automating support services. With advances in Natural Language Processing (NLP), sentiment analysis, and generative AI models, businesses are now able to provide intelligent, context-aware, and personalized support at scale. This paper explores the underlying technologies, implementation strategies, and benefits of AI-driven customer experience automation. Case studies and market trends are analyzed to demonstrate the practical implications and future potential of Cognitive Connect systems.

##plugins.themes.academic_pro.article.details##

How to Cite
Saif Ali. (2025). Cognitive Connect: Harnessing AI Agents for Seamless Customer Experience and Support Automation. Pioneer Research Journal of Computing Science, 2(2), 106–112. Retrieved from http://prjcs.com/index.php/prjcs/article/view/76

Similar Articles

<< < 1 2 3 4 > >> 

You may also start an advanced similarity search for this article.